What must be changed in the way your sales team worked earlier?

Why must you have Dynamics 365 Sales for your enterprise? Why must you have us as your partners? More than 43,000 companies are already using Microsoft Dynamics 365 software right now. The CRM (Customer Relationship Management) solution stands out to be an extremely popular option among industries for helping them achieve their maximum potential.

CRM software is poised to become an $80 billion industry within the next few years. The software is being used by 91% of companies (even small to mid-level ones with as many as 11 employees).

How difficult is it to use the CRM tool? Most of our clients ask when taking the first step. They are wary of technological advancements. Such queries helped us find out the most potential reasons why the world is still embracing these technological aids and why we are still not there.

While the challenges lurk around the corners, most people considering CRM tools as an option primarily focus on a few of its most striking features. Of course, a CRM tool like Dynamics 365 Sales is way more than what meets the eye, yet there are features that stand out distinctly in it.

The most sought-after features of any CRM tool drive a major portion of their market. Here is a brief look at the features that draw maximum attention.

While the hesitant crowd and their reasons do stand together for many companies, many others are going for it. A CRM sales tool is firing up the market slowly as a technological epithet most people wish to have for their companies. It means most people using such tools as the Microsoft Dynamics Sales tool are aware of how wonderful it can be for you.

What has CRM software brought to the market?

With this software in use, accessing customers has improved by 74% since companies began using CRM software.
Almost 65% of the time, you could benefit from its use in setting up and meeting sales quotas.
Boosting sales by 300% is what is being estimated so far for companies using CRM software (Finances Online).
There is an increase in productivity of 50% within teams using the CRM software (Forrester).
74% of companies feel with the help of CRM technology they have better access to consumer data (Resco.net).
Compared to 2008, the increase in use of cloud-based CRM has gone up by 75%.

However, 22% of sales professionals still claim to be unsure of what a CRM is and how they could use it (Finances Online), which means there are still chances of market growth. If you check the demand and supply curve, there is still a lot of estimated growth awaiting companies like us.

What you gain from the use of the CRM sales software is a lot to put in a few words. But here is an estimation of it.

With this blog, we would focus on our sales tool, which has been doing a wonderful job for most of our clients. Here is a set of features that make it a must go-and-get tool.

What could you do with these features, and how would you want to use them?

We discuss five essential features from the list, briefing a bit about the challenges involved, the scopes open with Dynamics 365 Sales, and how we can help you in all these areas.

Sales Revenue

The sales process is all about revenue per sale. It is the core functionality of any business and its survival. Accurate, first-hand data is needed to understand more about demand and supply and talk more about the customers.

Previous ways of handling the sales unit of an organization included challenges around real-time insights at the right time. The revenue pipeline prediction required a human to think like a machine, and thus, it was never accurate.

Collaboration, efficiency, productivity, and the customer’s opinion always lagged. But what if we were able to tell you that using Microsoft Dynamics 365 sales could change all this for your company?

Statistical Proofs :

With the use of CRM software tools, the revenue per sale has gone up by 41% for various organizations. [Statista]
ROI (Return on investment) is $8.71 for every dollar spent. [CRM.org]
Revenue boost can be 10%-20% [McKinsey].
Sales increase is 29% more with these tools [Salesforce].

These metrics suggest the functional abilities of a CRM tool, especially the MS Dynamics 365 Sales tool.

What will improve with the Dynamics 365 Sales tool?

AI-powered insights are the closest you can get to getting real-time insights.
The 360-degree customer view feature can tell you more about the comprehensive view of each customer.
Dynamics 365 Sales can locate the best performing sales processes and create accurate data-driven data around the sales of your products.
The in-built collaboration sales tools can help teams work and discuss projects jointly.
Automation processes can free up more time for personnel, helping them focus on closing more deals.
Business efficiency challenges

Earlier, complete efficiency of employees, resources used, and the entire setup was not possible.

Reasons include :

Existence of a lot of jargon, repetitive tasks.
The prevalence of manual processes for solving problems.
Fear of adapting digital tools.

With the coming of CRM software and their unequivocal adoption, there is a lot that has changed for businesses.

Statistical Data Proof :

A seller’s efficiency has gone up by 15% with the use of CRM tools [Founderjar].
ROI in the last three years has been as high as 215% [Microsoft].
Approvals are processed faster
The increase in overall efficiency is 43% [Microsoft].

What has become better with the MS Dynamics 365 Sales tool?

Data centralization is facilitated with the MS Dynamics 365 Sales tool.
Integration of various sales processes improves workflow, reduces miscommunication, and reduces work inefficiencies.
Better system performance and improved approval metrics make it the best available way for efficiency optimization.
Customer satisfaction issues

Managing customer data and analyzing it the right way is essential, as this is how the sales of a product can be targeted. Without a suitable tool, it can be a challenging task, with arduous obstacles hindering right judgment and efficient decisions.

What kind of customer satisfaction metrics will be more prominent than others?

Prime Measurable Customer Satisfaction Statistical Metrics

How can the MS Dynamics 365 tool help your organization’s customer satisfaction metrics?

Centralization of client data

Managing customer interactions and data through their centralization is possible with the help of the MS Dynamics 365 tool.
Analyzing customer feedback for solving customer preferences and pain points is possible with this tool.

Automatic Case Management

Routing, queuing, and escalating support is possible through this tool.
Queries can be categorized as per the level of expertise required to solve them, and queries can thus be routed suitably.
Better routing leads to better query handling, which means faster resolution time and improved customer satisfaction.

Survey tool integration facilities

Collecting feedback, if made easier, can benefit immensely.
Capturing responses immediately is also a tremendous help.
Correct analysis of feedback means better customer satisfaction chances. They eliminate manual data entry options, save time, and decrease the error rates incomparably.

Improved action planning

A streamlined approach to survey analysis and action planning is possible with MS Dynamics 365 tool integration.
Different departments working on the same project can come together for it.
Underlying Sales Issues

Making a sale without causing any customer inconvenience was not possible even a few years ago. But now we have a smooth display page, a cart, innumerable payment options and an exact date and time of receipt of products everywhere. The process has eased life and made it slightly more convenient.

What kind of statistical data proof is prominently displaying sales functions?

Statistical Data Proof

With CRM software, sales show an increase of up to 29%. [Salesforce]
Team productivity has gone up by 34% [Founderjar].
There is a 300% rise in conversion rates [Zippia].
Sales revenue has gone up by 45% with CRM software [Zippia].

How can MS Dynamics Tool help boost the sales function of your organization?

Standardizing customer experience

A successful customer experience can create a better relationship with the customer and, in turn, improve customer retention in the process

Managing the sales processes effectively

Managing the sales process from beginning to finish under a single platform is possible with the use of stable CRM software.
Nurturing leads, exchanging sales priorities, and keeping updated contact information of customers is possible with good CRM software.
The process becomes easier to manage from a central location.
Improved review of success and failures
Having the right business processes and customer data stored within the CRM will allow better management.
Making improvements and checking things out is what you can do well with the right data in hand.
Productivity issues.

Productivity primarily got hampered by the existing manual data entry process.

Drafting and sending emails, scattered data across different data repositories, manual retrieval and reception of data, and improper mobile access, which meant only office goers could facilitate such functions, became huge, unmanageable challenges for everyone.

Statistics of sales productivity metrics

Sales productivity can go up by 34% with the use of Dynamics 365 Sales software.
A 15% rise in seller productivity is observed with the use of this software.
The sales cost has gone down by 10% with the use of Dynamics 365 Sales.

CRM software significantly boosted productivity by eliminating all these challenges.

Automating tasks

Sending emails and following up on them, scheduling appointments, and updating customer information can save time and resources significantly.

Data centralization

A customer data repository on a single platform and place can help update information quickly, streamline workflows, and ease data access facilities.

Better & multiple collaboration option

Team members can collaborate better with the help of the MS Dynamics 365 Sales platform.

Improved Mobile Access

CRM software offers proper mobile access and helps the sales team access information, adding to the flexibility and productivity metrics of MS Dynamics 365 Sales.

What are the restrictions that still exist in the sales departments of different companies around the use of Microsoft 365 Sales?

Why should you use our services?

We can bring experience, variety, customized, and economic solutions your way.
We have swifter delivery cycles for all kinds of solutions.
Our team remains uncompromising in terms of working to provide quality solutions to our clients.
Extraordinary effort goes into choosing the right project communication partners for your services from our end.
Seamless, transparent communications are what we encourage from our end and expect the same from our clients.

Our services include implementation, upgrades, and customization, along with training and support.

If you are one of the 22% scared of taking the first step towards machinating your business, we are here to help you grow out of your challenges.

Take the first step!

Call us or write to us, and we can create a journey together!