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Improve customer experience & service operation with Microsoft Dynamics 365 for Field Service Management (FSM) operations
 Leader in the IDC MarketScapes for Field Service Management & Service Life-Cycle.  


Transform and optimize Field Service Management operations with AI powered Dynamics 365 for Field Service.

Microsoft through its AI, GenAI, IoT, and mixed reality capabilities and other tools allows service organizations worldwide to deliver enhanced experiences for the service team and the customer through Dynamics 365 Field Service. It comes with superior integration capabilities for application portfolio simplification facilitating a unified customer journey and a scalable solution with centralized real time data visibility.  

Features of Dynamics 365 Field Service 


With behavioural recognition and AI features understand your customers intent in real-time and deliver a personalized response at the right time.


Features like automated service reminders and notifications via email and text messaging keeps your customer informed and keeps you ahead on the service line.

Service Surveys

Post engagement with customers send out personalized survey forms and gain insights on your field service.

Improve efficiency

With Copilot and Dynamics 365 Guides step-by-step instructions or Dynamics 365 Remote Assist empower the field team to solve issues in real-time without feeling lost with lack of information or lengthy product manuals.

Streamline Operations

With Copilot for Field Service in Outlook generate responses, summarize key details, next steps and collaborate in Microsoft Teams for quicker issue resolution.

Embedded Analytics and Insights

AI powered predictions and real time insights empowers your quickly identify trends, anticipate customer needs, and respond proactively.

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Deliver the Future of Field Services with Copilot 
Service experiences are an opportunity to cement bonds with customers. Technology capabilities around generative AI empowers the field service team with real-time insights and collaboration tools to enhance the service experience and achieve resolution on the first visit. Technology capabilities such as generative AI and mixed reality empower the field service team with on-demand knowledge to excel at service resolution. 
  • Deliver personalized and consistent service.

  • Boost productivity, strengthen customer relationships, and improve access to knowledge.

  • Achieve best-in-class customer experiences.

  • Accelerate responses and resolve issues in a go.

  • Get real-time insights.

  • Enhancing efficiency and drive innovation.

Choosing the Right Dynamics 365 Sales Plan
Dynamics 365 Sales offers various plans to cater to different business needs:

Sales Professional: A perfect fit for companies seeking a sales force automation solution.

Sales Enterprise: Ideal for businesses needing sales force automation, Copilot capabilities and advanced customization.

Sales Premium: Best suited for enterprises requiring sales automation with AI-driven conversation intelligence, relationship intelligence, and more.

Microsoft Relationship Sales: Organization looking to connects sales records with LinkedIn data to enrich business processes.

Microsoft Copilot for Sales: Ideal for enterprises that wants sellers to use Outlook and Microsoft Teams to eliminate manual data entry and automatically capture data, access, and register data into any customer relationship management (CRM) system.

  Dynamics 365 Sales is not just a CRM system; it's a platform that empowers your sales team to deliver exceptional customer experiences and drive revenue growth.

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