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Empower your teams to deliver enhanced and personalized customer service. 

Optimize operations, automate workflows, deliver exceptional service and build a long-term relationship with your customer with Dynamics 365.

Deliver a modern and exceptional customer service experience with Dynamics 365 Customer Service 


Modern-day customers expect ease and speed at every touchpoint. They want to interact with trained, knowledgeable staff who are empathetic to their needs, they want a seamless journey that shows the company is integrated across channels.  

Dynamics 365 Customer Service now lets you deliver a revolutionary service experience founded on exceptional customer satisfaction and streamlined operational efficiency. The platform comes in Three different plans suitable as per your needs.
  • Customer Service Free Trail

  • Customer Service Professional

  • Customer Service Enterprise

Features of Dyanmics 365 Customer Service

360o view of customer

Track customer issues through cases, manage customer requests across channels, record all interactions, and share information seamlessly.

Biometric and Sentiment

Leverage behavioural recognition and AI to understand customer intent in real-time and deliver personalized responses by routing the case to the right agent.

Automated Workflows

Create and schedule service and increase the productivity by automating simple to any complex tasks with 1,000 prebuilt flows and add custom data connectors to your ecosystem.

Digital Engagement

Improve communication by quickly setting up phone systems for agents to assist customers or through their preferred digital channel, including email, text, social network, or virtual assistant.

Embedded Analytics and Insights

AI powered predictions and real time insights empowers your quickly identify trends, anticipate customer needs, and respond proactively.

Collaboration

Dynamics 365 Customer Service lets you resolve customer issues faster with Microsoft Teams by brining expert consultants in the picture and reducing the business disruption time.

Empower your agents with Copilot

Copilot leverages natural language processing-based AI capabilities to provide actionable insights, recommendations and responses that enable customer service leaders with a clear framework to unify their service approach and to modernize operations with next-generation AI empowering their workforces to rise to the challenge of today‚Äôs complex digital landscape, ultimately transforming the organization into teams that are more productive, more engaged, and more satisfied. 
  • Deliver easy, personalized, and consistent omnichannel service.

  • Increase productivity, strengthen customer context, and improve access to knowledge.

  • Maximize service operations.

  • Achieve best-in-class customer experiences.

  • Diagnose issues and provide solutions quickly.

  • Accelerate responses to customers.

  • Surface real-time insights.

  • Suggest next steps with recap.

Our Strategic Partners