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Unlock the Power of Intelligent Marketing with Dynamics 365 Customer Insights

Integrated Copilot capabilities and real-time data in lets you transform the way you engage with your customers.

Dynamics 365 Customer Insights offers AI-driven insights, advanced analyticsand automated workflows for you topersonalize your customer engagement at scale andcraft campaigns that resonate deeply with your customers' needs and preferences.

Dynamics 365 Customer Insightsis designed to empower every marketer with powerful tools and insights. It streamlines every aspect of your marketing campaigns, from planning, execution, analysis, and optimizationoffering an unparallel marketing solution that empowers businesses to innovate and personalize at every stage of your customer’s journey. It's not just about reaching your customers; it's about connecting with them in the most efficient and compelling way.
Dynamics 365 Customer Insights – Data 
Gain a comprehensive view of your customers by unifying customer data from transactional, behavioural, and demographic data sources in real-time and lets you deliver personalized customer experiences.
Dynamics 365 Customer Insights - Journey
With AI and Natural Language input assistance, you can build trigger-based journeys that reach your customers across multiple touchpoints.

Key Features

Personalize Customer Journey

Design dynamic customer journeys across multiple channels, including branded email, captivating social media posts, tailored website contents and headlines, and events.

Automate Engagement

Deliver the right content at the right time and engage with your customers using prebuilt digital channels including text, email, and push notifications.

Manage and Nurture leads

Score, qualifyand deliver leads to sellers automatically and measure success with prebuilt intelligent dashboards.

Analytics and Reporting

Discover insights, customer attributes and proprietary intelligence from varied sources and make informed decisions.

Integratewith Copilot

Make your marketing efforts more personalized, efficient, and impactful than ever before..

Personalization at Scale:

Copilot's AI-driven insights allow you to tailor your campaigns to each customer, ensuring that your messaging resonates on a personal level.

Data-Driven Decisions:

Harness the power of analytics to make informed decisions. Copilot's advanced algorithms analyze customer data, providing actionable insights that drive successful strategies.

Automated Excellence:

Streamline your workflows with automation that feels personal. From email campaigns to social media interactions, Copilot helps you maintain the human touch, even when you're managing thousands of contacts.

Innovative Engagement:

Stay ahead of the curve with cutting-edge features that keep your brand at the forefront of innovation. Engage your audience with immersive experiences, interactive content, and a seamless user journey.

Global Reach, Local Touch:

With Copilot, you can expand your reach globally while maintaining a local touch. Its multilingual capabilities ensure that your message is clear, no matter the language or location of your audience.

Optimized Performance:

Continuously improve your campaigns with Copilot's optimization tools. Test, learn, and adapt in real-time to ensure that your marketing efforts are always evolving and improving.

Embrace a marketing solution that grows with you.
Take your marketing automation to a different level with Dynamics 365 Customer insights combined with Copilot are designed to adapt to your evolving business needs, offering scalability and flexibility. Whether you're a small startup or a large enterprise, this powerful combination supports your journey towards marketing excellence.

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