Cyculus is Europe’s first independent, fully automated, pre-owned ‘Device Processing as a Service’ (DPaaS) provider. Their innovative service model is designed to transform how pre-owned mobile devices are processed, offering unmatched precision, consistency, sustainability, and scalability. Cyculus has partnered with Apkudo and their Circular Industry Platform to meet the growing demand for high-quality second-life phones. This means a state-of-the-art robotic, automated AI-driven system that manages the full end-to-end device processing service.
What Were Cyculus’s Bottlenecks?
Cyculus can work wonders with their end-to-end robotic technology, helping with cleaning, grading, and testing phones of varying sizes and shapes.
The client was involved in the processing of used mobile phones making them new in the process. They processed more than 300 units per day. This meant that they had to deal with a large volume of customer data. The client was struggling to manage such vast volumes of customer data which were stored on various platforms. Hence, they were looking for an effective solution which allowed them to unify the customer data to generate custom reports of their customers.
Generation of invoices was also a process they needed assistance with. Improved precision and efficiency were essential in this process.
Errors and mistakes in data report assessment or billing inefficiencies were something they did not want to entertain.
Cyculus also had a large number of invoices to deal with on a daily basis. Keeping these invoices in a centralized location and being able to retrieve them when necessary was also what they wanted to do as part of their entire process.
How Did We Solve Their Problem?
We thoroughly investigated their challenges.
Dynamics 365 Business Central was the most apt tool to use as per our review and analysis of their processes.
While looking at their process needs, we understood they were in need of solutions that were only possible to create through the use of Business Central.
Business Central can do a lot towards generating the right kind of reports – built-in reports, customizable reports, and automated data processing reports.
- Built-in reports assisted with auditing, reconciling general ledger balances, as well as running financial data analysis.
- Customizable reports, on the other hand, helped in dataset designing, creating visual layouts for Word, Excel, and RDL (Report Definition Language).
- Automated data processing reports incorporated the process of updating item pricing in lists.
Using Business Central, generating invoices could also become easier and even better. Generating service invoice reports (with invoice & order numbers, posting & due date, and payment terms, as well as customer details) could be done comfortably using Dynamics Business Central’s automation capabilities.
Automating the invoicing process (by setting predefined criteria for creating a timely and accurate billing process) and helping with other Microsoft system integrations like Excel and Outlook for easy data import/export were what could transform the way our clients worked in these aspects.
How Did We Assist Cyculus with Dynamics Business Central Implementation?
We implemented Dynamics 365 Business Central from scratch. It included carrying out an elaborate process incorporating steps like company setup, environment configuration, enabling report generation with Apkudo (provides engineering services and software solutions for better dealing with the circular industry) and SharePoint (collaboration software tool for managing content, data, and different kinds of industrial applications).
Also, using Business Central, we enabled custom report development (defining, selecting, developing, testing, deploying, and sharing) as well as DATEV (a German software for providing software and IT services for lawyers, businesses, and auditors) setup as part of the project.
To do all of it, we had to arrange it in a stepwise fashion while we explained to our clients how or in what ways they could benefit from it. Here are the steps we have outlined for running the Business Central integration process.
- Knowing more about their requirements was the first step.
- Addressing these requirements and collecting information around them was the next step.
- Creating a Sandbox and using a UAT setup was the third step here in this process.
- For our fourth step, we went live with their initial needs and also asked them to provide their essential feedback and assessments.
- The ongoing implementation of the third-party integrations was our final step in the process.
- Our expert team trained them with the necessary changes quite effectively.
Once we completed the process, Cyculus began using this new method and gained enormously from it.
What was the net result of Business Central Implementation?
They had to first login to their Business Central ERP application and visit the Reports section. Next, they had to click on the “Generate a New Report” tab. Then they had to define the data source, design the layout, and run a preview, ending it by testing the entire process.
We can set the step outlines under these headers – define, choose, design, develop, test, and share the report.
A successful Business Central implementation created for them an automated document tracking provision. Use of Power Automate generated suitable webhooks that made third-party integration feasible.
With our intensive and extensive Business Central customization, business report generation proved to be extremely beneficial for our clients. They were now able to create visually rich, well-formatted, clear, precise, and real-time documents through suitable automation of the entire process.
Invoice generation, sending, and receiving also became easier with Business Central. They could reduce the workload of their employees as our solution streamlined and cleaned up their entire invoicing process.
