Client Name:

Classified

Domain:
  • E-commerce system managing orders from various marketplaces 
Website

Classified

Enhancing Online Order Processing with D365 Business Central

About the Project

The client had an e-commerce system where the primary business process revolves around receiving orders from various marketplaces. Once an order is received, the system proceeds to purchase the corresponding products from suppliers and subsequently sells them. Our team is responsible for seamlessly integrating orders from these marketplaces through Business Central to the suppliers.

The Challenge

The project presented several challenges and complexities.

  • The project presented several challenges and complexities.
  • Secondly, managing the synchronization between stock availability and product prices from suppliers to the marketplace is another intricate aspect.

Developing a Customized Solution to Address Key Challenges

To address 1st challenge: We’ve opted for a combination of Logic Apps, third-party APIs, and Cosmos DB. This setup ensures that order updates are promptly reflected across the system.

To address 2nd challenge: Achieving real-time data migration in this context involves handling a substantial volume of data flowing back and forth between the marketplace and our system. 

Implementation Highlights: 

1. Marketplace Integration:

We implemented APIs or integration tools to receive orders from various marketplaces. We ensured seamless communication between the e-commerce system and these marketplaces for order processing.

2. Order Management:

Developed a centralized order management system within Business Central to handle incoming orders. We built a system where inventory and order status were automatically updated based on marketplace transactions.

3. Supplier Integration:

We implemented APIs or integration tools to receive orders from various marketplaces. We ensured seamless communication between the e-commerce system and these marketplaces for order processing.

4. Inventory and Stock Management: 

Implement inventory synchronization between the e-commerce system and suppliers to track product availability. Set up alerts for low stock levels to initiate procurement processes.

5. Automated Fulfilment: 

Develop workflows for automated order fulfilment, where received orders trigger procurement and shipping processes. Utilize Business Central to manage and monitor fulfilment operations in real-time.

6. Sales and Revenue Tracking: 

Configure Business Central to capture sales data and revenue generated from different marketplaces. Generate reports to analyse sales performance across platforms and product categories.

7. Integration Testing and Monitoring: 

Conduct rigorous testing of integration points to ensure data accuracy and system reliability. Implement monitoring tools to track the flow of data between marketplaces, Business Central, and suppliers.

8. Scalability and Future Enhancements: 

Design the system architecture with scalability in mind to accommodate future growth and additional marketplaces. Plan for ongoing improvements such as adding new features, optimizing workflows, and integrating with more suppliers.