Dynamics 365 CRM

5 Things You Can Do with Dynamics 365 CRM

Customer Relationship Management or CRM tools have become indispensable for every modern business. With Dynamics 365 CRM modules, you get a simple, intuitive, and highly efficient CRM tool that takes care of every single CRM task. In this article, let us explore some of the amazing things you can do with Dynamics 365 CRM and how they can impact your business.

Understanding Dynamics 365 CRM

Dynamics 365 CRM is a cloud-based customer relationship management platform, developed by Microsoft. Today, it contains not one but multiple applications for sales, customer service, field services and more. The modules can work individually or coordinated with each other to manage customer data, track sales opportunities, automate critical processes and deliver a better service to your customers.

The following are the main modules which are a part of the Dynamics 365 CRM platform

  1. Dynamics 365 Sales: Helps businesses manage leads, opportunities, and sales processes in an efficient way.
  2. Dynamics 365 Customer Service: Enables businesses to deliver exceptional customer service with the power of AI.
  3. Dynamics 365 Customer Insights: Gives you a unified view of customer data from various data channels to help you craft personalized customer experiences.
  4. Dynamics 365 Field Service: Facilitates on-site service delivery, and helping you with range of tasks like scheduling and resource optimization

At Vastasys, we offer customized solutions based on all these modules as well as other modules of Dynamics 365 modules. Contact us today and discover how we help.

The Things You Can Do with Dynamics 365 CRM

Build Stronger Relationships

To build a successful business, you will need to build better relationships with your customers. But that is easier said than done. However, Dynamics 365 CRM really makes it easy.

Dynamics 365 CRM helps you to store all customer interactions, including emails, phone calls, meetings, and notes, all in one central location. Your sales team can easily access the information to initiate a confident and productive conversation with the prospective customer.

With Dynamics 365 Customer Insights, you can also get useful AI-driven insights into your customer behavior and preferences. This makes it easier to personalize your offerings, thereby increasing your chances of getting more conversions.

Increase Your Sales with Better Management

Dynamics 365 CRM, especially the Dynamics 365 Sales module, gives you the ability to track sales opportunities from lead generation to deal closure. This helps you and your sales team to manage their pipeline more efficiently.

Your sales team will also get smart tools for lead scoring, opportunity management, and even AI-powered models that enable accurate sales forecasts. With smarter use of these tools, you can easily prioritize leads, identify sales trends, and significantly increase the growth trajectory of your sales volumes.

Transform Your Sales Strategy with Dynamics 365 CRM

Speak with our representatives today and explore how our customized Dynamics 365 CRM can help you boost your sales figures and discover better sales opportunities.

Supercharge Your CRM with the Power of AI

Microsoft Dynamics 365 CRM comes with advanced AI capabilities that help you to manage several CRM tasks with greater ease and achieve better results.

For example, you have AI features like sentiment analysis and predictive analytics that help you to understand customer behavior, detect trends, and anticipate customer needs for the future. You will also be able to segment your audience based on demographics, behavior and preferences and personalize your campaigns for better results.

Smarter Business Intelligence and Reporting

Dynamics 365 CRM helps you to gain valuable insights into your business performance, by using its advanced business intelligence, analytics, and reporting features. You can customize dashboards and reports, enabling you to visualize your data and track KPIs across your various campaigns and teams.

Microsoft Dynamics 365 CRM integrates seamlessly with other Microsoft applications like Power BI. This would vastly improve your data visualization and analytical abilities and help you measure performance in a better way.

Improve Your Customer Service Quality

Dynamics 365 CRM modules, specifically the Customer Service module, will help you deliver excellent customer service across various channels. You can also deploy AI chatbots to minimize wait times for customers and help them with issue resolution.  It will also help you with case management, tracking service requests and resolving issues efficiently.

The platform also allows you to set up Service Level Agreements (SLAs), automatically route customer queries and provide self-service options.

Explore More Potential Benefits of Microsoft Dynamics 365 CRM with Vastasys

These are only some of the things that you can do with Microsoft Dynamics 365 CRM. To explore more possibilities, discuss your project with our team of experts. At Vastasys, we offer you the right guidance, smarter solution discovery and custom implementation to maximize your ROI with Dynamics 365 CRM